Date: 26 March 2021
These terms set out how Callbi collects, uses and processes the information Callbi collects when you use the Callbi Software which includes use of the online databases, browser interfaces and documentation, and the callbi.io website respectively and sets out the rights and obligations that both you and Callbi have in relation to the use, access, and correction of such information.
When we refer to personal information, we refer to information that can identify you personally. This includes, for example, your contact information or your IP address. This can also include information that is generally available about you on the Internet such as, for example, information from Facebook, Instagram etc.
Collection of Information
Callbi will be the Data Controller (and Responsible Party) in respect of all information collected via the Website.
Why does Callbi collect, store, and process personal information?
We want to continuously improve our Website, our products and how we market our products to you. We use the information we collect to make sure that you get a personalised experience when you visit our Website and also to ensure that you only receive relevant information from us.
How does the Website collect Personal Information?
Your personal information is collected when you visit the Website. This happens automatically through our use of service providers such as Google Analytics etc.
Which types of information does the Website collect, store, and process and how does Callbi use this information?
- Contact Information
If you fill in any of our contact forms, we collect your name and contact details (such as e-mail address or telephone number). This information will be stored in order for us to be able to contact you about your query and, if you consent to it, to send you periodic e-mails or other marketing information.
- Navigational information
This refers to the information we collect about your computer and your visits to the Website. This information includes your IP address, browser type, geographical location and how long you visit our website and also which pages you visit.
- Device Information
We collect information from and about the computers, phones and other web-connected devices you use to access the Website. For example, we use information collected about your use of the Website on your phone to better personalise the content or features you see when you use the Website on another device, such as your laptop or tablet. The information we collect about your device can include your hardware and software versions, operating system, browser type, plug-ins etc.
We use the navigational information and the device information in order to improve our Website and how we market our products to you.
- Information you provide through the use of our services
When you use the SaaS service, we collect and store information about the requests you make and responses you receive for auditing purposes. Examples of the information we collect include but are not limited to: By who and when was access requested to the metadata, recording or transcript of a call.
Organization administrators will have access to this audit information.
Legal basis for processing Personal Information (EEA visitors only)
If you are located in the European Economic Area (EEA), Callbi is the data controller in respect of the personal information collected via the Website.
We will only collect and process your personal information where processing is in our legitimate interest and where such interests are not overridden by your fundamental rights or data protection interests. These legitimate interests include collecting data analytics, which we use to develop our business, inform our marketing strategy and keep our Website updated and relevant.
There might also be certain cases where we are legally obliged to collect personal information from you. If we need to collect personal information from you in order to comply with a legal requirement, we will inform you of such and also advise whether it is mandatory for you to provide the information and the possible consequences if you don’t.
Do we share your information?
- Which service providers do we use?
We make use of services such as Google Analytics in order to operate and analyse the activity on our Website.
- Sharing for legal reasons
We reserve the right to use or disclose your personal information if (a) we are required to do so by law; or (b) we reasonably believe that this is necessary in order to protect our rights, comply with any legal process or order of court or to investigate fraud.
We will only retain your personal information for as long as it is required for the purpose it was originally collected unless we are required to retain it longer by law. We will therefore only retain your personal information for as long as there is a legitimate business need for us to do so. The personal data provided to our service providers will be retained in accordance with these service providers’ data retention policies.
Links to other Websites
Accessing, updating or erasing your Personal Information
You have the right to have access to the information we collect, process and store about you. If any information is wrong, the information can be updated or be deleted – unless we have to keep that information for legitimate business or legal purposes. For more information in this regard, you can contact email@example.com.
- The right to be informed: you are entitled to know how we use your personal information;
- The right of access, correction, and rectification: you have the right to know that your data is being processed and to have access to that data. If the information being processed is inaccurate or incomplete, you have the right to have that information corrected, rectified or deleted;
- The right to erasure: you have the right to have your information erased in certain circumstances;
- The right to opt out: if we process your personal information based on consent, you have the right to withdraw that consent at any time;
- The right to object: you have the right to object to the processing of your personal information;
- The right to restrict: you have the right to ask us to restrict the processing of your personal information;
- The right to lodge a complaint with a supervisory authority; and,
- The right to data portability.
In order to exercise any of these rights, you can contact firstname.lastname@example.org.
Tel: +27 21 880 1880
Fax: +27 21 880 1174
3 Meson Street