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Rod’sPod
News, views and interviews about the trends, tactics, techniques and technologies of CX, call centres and the global BPO sector.
Episode #18: Sean Wright – Unlimited passion for BPO
Episode # 17: Special Edition: BPESA BPO/GBS Conference 2023 : Snippets
Episode #16: A Cocktail to Delight: An interview with Clinton Cohen, CEO of iContactBPO
Episode #15: An interview with Joel Walker – Real BPO Experience that shows
Special Episode #14: Live from The House of Lords: CX, AI and BPO in the UK Retail Sector
Episode #13 Henriette Potgieter: Real Experience shows
Episode #12 Franco Cotumaccio: Sustainable Job Creation for South Africa’s Youth
Episode #11: I chat with Alister Niederer about ESG in the BPO sector
Episode #10: A chat with Cheryl Paarwater: Infectious Energy – Making a massive impact
Episode #9: Rinos Mautsa: A Pioneer in the CX and BPO Industry, and an Entrepreneurial Visionary
Episode #8: Talking BPO and IA with Simon Kriss. Australia’s CX Guru
Episode #7: Michelle Clifford on Speech, Accents & Accent Neutralisation Training
Episode #6: I chat Mark Angus: Outsource & BPO to Africa : A Continental Objective
Episode #4: Exploring CX Horizons with Mark Hillary: Interesting insights on AI
Episode #3: Role Reversal. Traci Freeman interviews Rod Jones.
Episode #2: One Agent – One Child (Nutun CX BPO in association with Mellon Educate)
Episode #1: My interview with Peter Ryan
