Rod’sPod
News, views and interviews about the trends, tactics, techniques and technologies of CX, call centres and the global BPO sector.
Episode #7: You Can’t Hurry Curry – With Avesh Singh
Special Edition: The Impact of AI on CX and Contact Centres
Episode #6: A chat with Sadiq Mohammed. A 25-year odyssey of BPO Mastery
Episode #5: Energetic Insights with Yaron Assabi, Industry pioneer entrepreneur
Episode #4: Mithum Singh. Meet The Man
Episode #3: Meet the indominatable Shelli Ryan
Episode #2: Meet Dave D’Arcy. The Laughing Leadership BPO Guy
Season 2: Episode #1: James Guthrie. A heck of a Smartz Guy!
Episode #20: We have Ignition! A chat with the dynamic Mark Mitchell, COO of IgnitionCX
Episode #19: Clint Crowster – A Super Fired Up and Focused BPO Entrepreneur
Episode #18: Sean Wright – Unlimited passion for BPO
Episode # 17: Special Edition: BPESA BPO/GBS Conference 2023 : Snippets
Episode #16: A Cocktail to Delight: An interview with Clinton Cohen, CEO of iContactBPO
Episode #15: An interview with Joel Walker – Real BPO Experience that shows
Special Episode #14: Live from The House of Lords: CX, AI and BPO in the UK Retail Sector
Episode #13 Henriette Potgieter: Real Experience shows
Episode #12 Franco Cotumaccio: Sustainable Job Creation for South Africa’s Youth
Episode #11: I chat with Alister Niederer about ESG in the BPO sector
Episode #10: A chat with Cheryl Paarwater: Infectious Energy – Making a massive impact
Episode #9: Rinos Mautsa: A Pioneer in the CX and BPO Industry, and an Entrepreneurial Visionary
Episode #8: Talking BPO and IA with Simon Kriss. Australia’s CX Guru
Episode #7: Michelle Clifford on Speech, Accents & Accent Neutralisation Training
Episode #6: I chat Mark Angus: Outsource & BPO to Africa : A Continental Objective
https://open.spotify.com/episode/0uotiaMP5KHRfMuBsiba8H?si=slEeUrkcTDyCXsixDhUu0Q