"Speech analytics has
become essential to all
contact centres - it's no
longer an option or a
nice-to-have"
Callbi makes speech
analytics easy
![](https://callbi.io/wp-content/uploads/2022/10/Icon_Callbi-USP-1-1-150x150.png)
Easy to deploy
-
Cloud-based
- No on-site technologies
- Operational within 5 to 7 days
- Recorder agnostic
![](https://callbi.io/wp-content/uploads/2022/09/Icon_Callbi-USP-2-150x150.png)
Easy to use
-
Quick to learn (3 hours training)
- Designed for contact centre operational staff (QAs)
![](https://callbi.io/wp-content/uploads/2022/09/Icon_Callbi-USP-3-150x150.png)
Easy to afford
-
Extremely low cost
- Software-as-a-Service (SaaS)
- Month-to-month subscription
![](https://callbi.io/wp-content/uploads/2022/09/Icon_Callbi-USP-4-150x150.png)
Easy anywhere
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30+ regional and international languages and dialects
- Includes South African English, Afrikaans, isiZulu, Sesotho and Setswana
Use cases for Callbi
Speech Analytics
![GettyImages-1173777027_CUTOUT GettyImages-1173777027_CUTOUT](https://callbi.io/wp-content/uploads/elementor/thumbs/GettyImages-1173777027_CUTOUT-q28rkxzg0xtqtleyyokii3n3th38fqe04lbh297vqo.png)
![](https://callbi.io/wp-content/uploads/2022/09/Icon_Direct-Cost-Saving_Orange-150x150.png)
Direct cost savings
Drive operational efficiencies – more efficient resourcing
-
Reduce dead air / silent time on calls
- Reduce transfers and holds
- Improve handling time
![](https://callbi.io/wp-content/uploads/2022/09/Icon_Revenue-Generation_Orange-150x150.png)
Revenue generation
Improve all aspects of sales, loyalty, customer retention, lifetime value, etc.
- Drive sales – both up-sell and cross-sell
- Understand reasons for non-interest
- Identify triggers
- Check if agents are dealing with objections
- Ensure agents are following the script
![](https://callbi.io/wp-content/uploads/2022/09/Icon_Customer-Agent-Experience_Orange-150x150.png)
Customer and agent experience
Improve and enhance CSAT, NPS, effort score, etc.
- Identify calls with potential negative sentimentÂ
- Identify bad audio / phone line connection
- Identify potential dropped calls
![](https://callbi.io/wp-content/uploads/2022/09/Icon_Compliance_Orange-150x150.png)
Compliance
Monitor 100% of calls for compliance
- Automated scoring – allowing QA resources to focus on improving outliers
- QA resources become insights analysts and provide credible business intelligence
30+ languages, dialects
and accents
Our software caters to more than 30 global languages, including key English dialects specific to the United States, the United Kingdom, South Africa and Australia. It also includes isiZulu, Sesotho, Setswana, Afrikaans, Swahili, Hindi, Spanish, Dutch, French, German, Italian, Portuguese, Chinese, Swedish, Turkish, Russian, Ukrainian and more.
Global Partnerships
![](https://callbi.io/wp-content/uploads/2022/08/Deepgram-Logo_Red-Horizontal.png)
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What our
customers
say …
![Lizette Smit](https://callbi.io/wp-content/uploads/2022/10/download-4.jpeg)
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Featured blog articles
![](https://callbi.io/wp-content/uploads/2024/07/images_background_header-300x162.jpg)
Exploring Callbi’s Features and an Incredible Call Center Success Story
Newsletter July 2024 This newsletter highlights Callbi’s powerful new features and success stories. Learn more
![](https://callbi.io/wp-content/uploads/2024/07/unnamed-300x199.png)
Harnessing Speech Analytics to Boost Call Centre C-SAT
Boosting Your Call Centre’s C-SAT: The Art and Science of Customer Satisfaction Wouldn’t it be
![](https://callbi.io/wp-content/uploads/2024/05/Image-4-300x199.png)
Charting a Course to Contact Centre Success with C-SAT Scores and Speech Analytics
Could minor adjustments based on C-SAT scores increase efficiency, staff contentment, and overall call centre