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"Speech analytics has
become essential to all
contact centres - it's no
longer an option or a

Callbi makes speech
analytics easy

Easy to deploy

  • Cloud-based
  • No on-site technologies
  • Operational within 5 to 7 days
  • Recorder agnostic

Easy to use

  • Quick to learn (3 hours training)
  • Designed for contact centre operational staff (QAs)

Easy to afford

  • Extremely low cost
  • Software-as-a-Service (SaaS)
  • Month-to-month subscription

Easy anywhere

  • 30+ regional and international languages and dialects
  • Includes South African English, Afrikaans, isiZulu, Sesotho and Setswana

Use cases for Callbi
Speech Analytics


Direct cost savings

Drive operational efficiencies – more efficient resourcing

  • Reduce dead air / silent time on calls
  • Reduce transfers and holds
  • Improve handling time

Revenue generation

Improve all aspects of sales, loyalty, customer retention, lifetime value, etc.

  • Drive sales – both up-sell and cross-sell
  • Understand reasons for non-interest
  • Identify triggers
  • Check if agents are dealing with objections
  • Ensure agents are following the script

Customer and agent experience

Improve and enhance CSAT, NPS, effort score, etc.

  • Identify calls with potential negative sentiment 
  • Identify bad audio / phone line connection
  • Identify potential dropped calls


Monitor 100% of calls for compliance

  • Automated scoring – allowing QA resources to focus on improving outliers
  • QA resources become insights analysts and provide credible business intelligence

30+ languages, dialects
and accents

Our software caters to more than 30 global languages, including key English dialects specific to the United States, the United Kingdom, South Africa and Australia. It also includes isiZulu, Sesotho, Setswana, Afrikaans, Swahili, Hindi, Spanish, Dutch, French, German, Italian, Portuguese, Chinese, Swedish, Turkish, Russian, Ukrainian and more.

Global Partnerships

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