"Speech analytics has
become essential to all
contact centres - it's no
longer an option or a
nice-to-have"
Callbi makes speech
analytics easy
Easy to deploy
-
Cloud-based
- No on-site technologies
- Operational within 5 to 7 days
- Recorder agnostic
Easy to use
-
Quick to learn (3 hours training)
- Designed for contact centre operational staff (QAs)
Easy to afford
-
Extremely low cost
- Software-as-a-Service (SaaS)
- Month-to-month subscription
Easy anywhere
-
30+ regional and international languages and dialects
- Includes South African English, Afrikaans, isiZulu, Sesotho and Setswana
Use cases for Callbi
Speech Analytics
Direct cost savings
Drive operational efficiencies – more efficient resourcing
-
Reduce dead air / silent time on calls
- Reduce transfers and holds
- Improve handling time
Revenue generation
Improve all aspects of sales, loyalty, customer retention, lifetime value, etc.
- Drive sales – both up-sell and cross-sell
- Understand reasons for non-interest
- Identify triggers
- Check if agents are dealing with objections
- Ensure agents are following the script
Customer and agent experience
Improve and enhance CSAT, NPS, effort score, etc.
- Identify calls with potential negative sentimentÂ
- Identify bad audio / phone line connection
- Identify potential dropped calls
Compliance
Monitor 100% of calls for compliance
- Automated scoring – allowing QA resources to focus on improving outliers
- QA resources become insights analysts and provide credible business intelligence
30+ languages, dialects
and accents
Our software caters to more than 30 global languages, including key English dialects specific to the United States, the United Kingdom, South Africa and Australia. It also includes isiZulu, Sesotho, Setswana, Afrikaans, Swahili, Hindi, Spanish, Dutch, French, German, Italian, Portuguese, Chinese, Swedish, Turkish, Russian, Ukrainian and more.
Global Partnerships
What our
customers
say …
Featured blog articles
Henriette’s View on Speech Analytics
Extracts from the Rod’sPod episode with Henriette Potgieter, Calbi’s Customer Success Executive Henriette currently holds
Optimising Contact Centre Management By Reassessing The Measurement Of Average Handle Time (AHT)
Average handle time (AHT) remains a vital metric for contact managers looking to optimise their
Improve ROI In 2024 By Re-Evaluating Your Contact Centre Quality Assurance
Quality assurance (QA) has always been the bedrock of excellence in contact centres, ensuring that