Callbi transforms every customer interaction – calls, chats, social media – into actionable insights. Callbi “listens” to the Voice of the Customer by analysing 100% of all recorded calls, every word of every voice conversation, and text-based interactions.

We bridge the language gap that other solutions ignore. Our AI-powered speech analytics supports South African English, Afrikaans, isiZulu, Sesotho, Setswana, and even mixed-language conversations.

Exceptional customer service is no longer a luxury – it’s essential.

• 91% of customers stay loyal after a positive experience.
• 82% consider leaving after a negative one.
  

Callbi is an affordable, easy to deploy, easy to learn, and easy to use solution that empowers CX and BPO contact centres to transform customer interactions into opportunities for growth and excellence, ultimately enhancing the overall customer experience.

Our solution seamlessly integrates with your systems. No complex setup required. Our AI-assisted query builder helps you boost efficiency, ensure compliance and deliver outstanding customer experiences. 

For Callbi’s international users and BPO operators, the solution also supports Swahili, UK/US International English and Australian English.