Rod’s Pod

News, views and interviews about the trends, tactics, techniques and technologies of CX, call centres and the global BPO sector.

Deep Dive Discussion #5 of 5: Sustaining success and turning insights into lasting action

Deep Dive Discussion #4 of 5: Empowering people

Deep Dive Discussion #3 of 5: Transforming CX and efficiency with speech analytics

Deep Dive Discussion #2 of 5: Understanding why ‘listening at scale’ is now essential

Deep Dive Discussion #1 of 5: Transforming Contact Centre Performance

Strategic Insights Episode #1: Rod Jones interviews Shadon Moodley