Featured blog articles
Transforming Contact Centre Performance eBook – Podcast Series: Episode 1
An inside look at how Callbi Speech Analytics turns the Voice of the Customer into real operational performance, efficiency, and cultural transformation.
Callbi Product Features Update | August 2025
We’ve just launched two powerful updates: Rating Sheets for agent performance tracking, and isiXhosa language
Your contact centre: a goldmine of knowledge
There’s no shortage of customer data in today’s businesses. Surveys, support tickets, reviews, social media
Webinars
Featured library items
eBook: Transforming Contact Centre Performance
Turning every customer conversation into actionable insights that drive performance, compliance, and customer satisfaction.
eBook: Embracing Change – The Future of BPO and CX in the Age of Remote Work
Balancing technology, security, and human elements in work-from-home models.
eBook: The Rise (and Fall) of the Bots – How to Avoid Over-Boterisation
Dive into the dynamics of AI in customer service.
Featured case studies
Case Study: How Debt-IN Uses Callbi to Deliver Consistent QA, Sharpen Strategy, and Strengthen Compliance
Debt-IN is a Durban-based specialist in credit and distressed debt recovery in South Africa.
Founded in 2008, it handles
Case Study: How Cash Connect Transformed Contact Centre Quality and Coaching with Callbi Speech Analytics
Cash Connect is a leading South African provider of automated cash management solutions, processing in excess of R120 billion a
iWYZE Improves Operational Performance With Callbi’s Secure, Cloud-Based Speech Analytics
See why iWYZE turned to Callbi to deliver rich insights
Podcasts
Deep Dive Discussion #1 of 5: Transforming Contact Centre Performance
Strategic Insights Episode #1: Rod Jones interviews Shadon Moodley
Episode #7: Deep Dive Discussions: Selecting the Most Appropriate CX Technology
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