Featured blog articles
Callbi Product Features Update | August 2025
We’ve just launched two powerful updates: Rating Sheets for agent performance tracking, and isiXhosa language
Your contact centre: a goldmine of knowledge
There’s no shortage of customer data in today’s businesses. Surveys, support tickets, reviews, social media
The Truth About Speech Analytics
Clear advantages of Speech Analytics at Contact Centres Speech analytics is an incredible tool that
Webinars
Featured library items
eBook: Embracing Change – The Future of BPO and CX in the Age of Remote Work
Balancing technology, security, and human elements in work-from-home models.
eBook: The Rise (and Fall) of the Bots – How to Avoid Over-Boterisation
Dive into the dynamics of AI in customer service.
eBook: Achieving Call Center Excellence
A practical guide to unleashing the power of speech analytics for performance and compliance.
Featured case studies
Case Study: How Cash Connect Transformed Contact Centre Quality and Coaching with Callbi Speech Analytics
Cash Connect is a leading South African provider of automated cash management solutions, processing in excess of R120 billion a
iWYZE Improves Operational Performance With Callbi’s Secure, Cloud-Based Speech Analytics
See why iWYZE turned to Callbi to deliver rich insights
Blake Teams with Callbi Speech Analytics to Improve Debt Collection
See how Blake implemented Callbi Speech Analytics to support the quality assurance and auditing process and to improve debt collection
Podcasts
Strategic Insights Episode #1: Rod Jones interviews Shadon Moodley
Episode #7: Deep Dive Discussions: Selecting the Most Appropriate CX Technology
Episode #6: Deep Dive Discussion: Compliance & Quality in CX and BPO Operations
Newsroom
