Featured blog articles
Climbing the Summit of Compliance: How Speech Analytics Transforms Call Centers
For today’s call centres, compliance is often an uphill battle, yet it’s a necessity that
Planning to Climb a CX Mountain? You Need a Great Compliance Backpack
Delivering exceptional customer experience (CX) is more than just good service – it’s the lifeblood
Conquering Contact Center Compliance Mountains Instead of Trying to Move Them
Compliance in contact centres isn’t optional—it’s mandatory. Think of it as the foundation of your
Featured library items
eBook: Embracing Change – The Future of BPO and CX in the Age of Remote Work
Balancing technology, security, and human elements in work-from-home models.
eBook: The Rise (and Fall) of the Bots – How to Avoid Over-Boterisation
Dive into the dynamics of AI in customer service.
eBook: Achieving Call Center Excellence
A practical guide to unleashing the power of speech analytics for performance and compliance.
Featured case studies
iWYZE Improves Operational Performance With Callbi’s Secure, Cloud-Based Speech Analytics
See why iWYZE turned to Callbi to deliver rich insights
Blake Teams with Callbi Speech Analytics to Improve Debt Collection
See how Blake implemented Callbi Speech Analytics to support the quality assurance and auditing process and to improve debt collection
Podcasts
Episode #7: You Can’t Hurry Curry – With Avesh Singh
Special Edition: The Impact of AI on CX and Contact Centres
Episode #6: A chat with Sadiq Mohammed. A 25-year odyssey of BPO Mastery
Newsroom
The flavours of plums, blueberries and dark chocolate were annexing my taste buds as my glass brimmed with Malbec. I was enjoying the world’s…
Callbi Speech Analytics has thrown their weight behind annual the Debt Collection Southern Africa Conference by signing up as a sliver sponsor. It will be…
Saigen has signed an exclusive global partnership with Callbi to offer speech analytics to contact centres. The partnership gives Callbi exclusive world-wide rights to…
Callbi, based in South Africa, has expanded the availability of speech analytics by offering an economical speech analytics solution for contact centers with from…
