Featured blog articles
Exploring Callbi’s Features and an Incredible Call Center Success Story
Newsletter July 2024 This newsletter highlights Callbi’s powerful new features and success stories. Learn more
Harnessing Speech Analytics to Boost Call Centre C-SAT
Boosting Your Call Centre’s C-SAT: The Art and Science of Customer Satisfaction Wouldn’t it be
Charting a Course to Contact Centre Success with C-SAT Scores and Speech Analytics
Could minor adjustments based on C-SAT scores increase efficiency, staff contentment, and overall call centre
Featured library items
eBook: Embracing Change – The Future of BPO and CX in the Age of Remote Work
Balancing technology, security, and human elements in work-from-home models.
eBook: The Rise (and Fall) of the Bots – How to Avoid Over-Boterisation
Dive into the dynamics of AI in customer service.
eBook: Achieving Call Center Excellence
A practical guide to unleashing the power of speech analytics for performance and compliance.
Featured case studies
iWYZE Improves Operational Performance With Callbi’s Secure, Cloud-Based Speech Analytics
See why iWYZE turned to Callbi to deliver rich insights
Blake Teams with Callbi Speech Analytics to Improve Debt Collection
See how Blake implemented Callbi Speech Analytics to support the quality assurance and auditing process and to improve debt collection
Rod'sPod
Episode #7: You Can’t Hurry Curry – With Avesh Singh
Special Edition: The Impact of AI on CX and Contact Centres
Episode #6: A chat with Sadiq Mohammed. A 25-year odyssey of BPO Mastery
Newsroom
The flavours of plums, blueberries and dark chocolate were annexing my taste buds as my glass brimmed with Malbec. I was enjoying the world’s…
Callbi Speech Analytics has thrown their weight behind annual the Debt Collection Southern Africa Conference by signing up as a sliver sponsor. It will be…
Saigen has signed an exclusive global partnership with Callbi to offer speech analytics to contact centres. The partnership gives Callbi exclusive world-wide rights to…
Callbi, based in South Africa, has expanded the availability of speech analytics by offering an economical speech analytics solution for contact centers with from…
