Featured blog articles
AI in Contact Centre Management – Limitations & Capabilities
In the fast-paced evolution of contact centre technology, the allure of Artificial Intelligence (AI) as
Remote Contact Centre Management – The Benefits and Considerations
The landscape of contact centre management has undergone a remarkable transformation, with the increasing trend
Henriette’s View on Speech Analytics
Extracts from the Rod’sPod episode with Henriette Potgieter, Calbi’s Customer Success Executive Henriette currently holds
Featured library items
eBook: Embracing Change – The Future of BPO and CX in the Age of Remote Work
Balancing technology, security, and human elements in work-from-home models.
eBook: The Rise (and Fall) of the Bots – How to Avoid Over-Boterisation
Dive into the dynamics of AI in customer service.
eBook: Achieving Call Center Excellence
A practical guide to unleashing the power of speech analytics for performance and compliance.
Rod'sPod
Episode #7: You Can’t Hurry Curry – With Avesh Singh
Special Edition: The Impact of AI on CX and Contact Centres
Episode #6: A chat with Sadiq Mohammed. A 25-year odyssey of BPO Mastery
Newsroom
The flavours of plums, blueberries and dark chocolate were annexing my taste buds as my glass brimmed with Malbec. I was enjoying the world’s…
Callbi Speech Analytics has thrown their weight behind annual the Debt Collection Southern Africa Conference by signing up as a sliver sponsor. It will be…
Saigen has signed an exclusive global partnership with Callbi to offer speech analytics to contact centres. The partnership gives Callbi exclusive world-wide rights to…
Callbi, based in South Africa, has expanded the availability of speech analytics by offering an economical speech analytics solution for contact centers with from…