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Featured blog articles
AI-enabled speech analytics transforms contact centre quality and compliance
Artificial intelligence-driven speech analytics opens the door to intelligent insights and smarter engagements that allow
The business case for speech analytics
Customer experience is evolving, and more than ever contact centres need to keep up to
Translating context: the power of the human voice
Discovering the depths of conversations through an in-depth understanding of language pathology and human engagement
Featured library items
Guide: 10 Great Reasons to Deploy Speech Analytics
Monitoring, analyzing, and tracking 100% of all calls, 100% of the time, is only one good reason why speech analytics
Case Study: Blake Partners With Callbi
Find out how a leading company such as Blake gained actionable insights from their voice data. To put this into
Callbi Product Overview Brochure
Callbi is a global speech analytics software solution. In this brochure, we break down exactly how Callbi makes speech
Newsroom
The flavours of plums, blueberries and dark chocolate were annexing my taste buds as my glass brimmed with Malbec. I was enjoying the world’s…
Callbi Speech Analytics has thrown their weight behind annual the Debt Collection Southern Africa Conference by signing up as a sliver sponsor. It will be…
Saigen has signed an exclusive global partnership with Callbi to offer speech analytics to contact centres. The partnership gives Callbi exclusive world-wide rights to…
Callbi, based in South Africa, has expanded the availability of speech analytics by offering an economical speech analytics solution for contact centers with from…