Callbi makes speech analytics easy
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"What makes Callbi different?"
The only Speech Analytics solution in the world that caters for South African mixed-languages including:
English, Afrikaans, isiXhosa, isiZulu, Sesotho, and Setswana.
Why Callbi ?
Call Summaries in seconds
Capture the key points of every call without listening to audio or reading transcripts. Save time, reduce costs, and focus on what matters most.
Easy to use
A single screen displays silent time, sentiment, and language trends. Helps managers reduce handle time and align staff with customer needs.
Useful QA Insights
A backup for assessors that highlights what may have been missed. Always delivers its findings in English. Turns reviews into sharper coaching notes and stronger quality control.
Experts in mixed SA languages
Callbi provides accurate and reliable transcription and analytics of South African English, Afrikaans, isiXhosa, isiZulu, Sesotho, and Setswana conversations, as well as mixed-language conversations with accuracy that mirrors real-life usage.
Rating Sheets
Consolidate objective and subjective QA into a single location within Callbi. Generate comprehensive scorecards without the hassle of switching between spreadsheets or systems.
See a live demo of
Callbi Speech Analytics
Callbi Success
Inbound services
Callbi analytics indicated significant inefficiencies in overall call-handling processes and techniques in this contact centre, resulting in inordinately high AHT.
Applied solution and results
After Callbi-based interventions were introduced, AHT was reduced by 17%, operations were able to reduce agent headcount and substantial savings are expected.
- 17% reduction in AHT
- Agent headcount reduction
- Significant expected savings per annum
Telesales
In the first week of using Callbi, management in this company identified that agents terminated 80% of sales calls without following prescribed objection-handling scripts, call guides and training.
Applied solution and results
Appropriate disciplinary action, revised processes, scripts and training interventions were implemented together with additional Callbi-based monitoring. Within 60 days, sales revenues have increased by over 15%.
- Revised processes, scripts and training
- 15% increase in sales revenues within 60 days
Collections
Callbi identified significant post-call silent time in this call centre indicating large-scale agent abuse.
Applied solution and results
Culprits were quickly identified and appropriate disciplinary action was taken. Cost savings to the operation estimated to be significant.
- Significant estimated operational savings per annum
What our
customers
say …
