Case Study: Blake Partners With Callbi

Find out how a leading company such as Blake gained actionable insights from their voice data. To put this into perspective, Blake makes 5,400,000 outbound calls on a monthly basis as well as 190,000 inbound calls fielded from customers. This gave Blake a big opportunity to gain invaluable insights by using speech analytics.


  • Challenges: the debt collection industry
  • Collaborating with Blake
  • The solution: speech analytics for QA and auditing
  • How Blake experienced Callbi Speech Analytics