Find out how a leading company such as Blake gained actionable insights from their voice data. To put this into perspective, Blake makes 5,400,000 outbound calls on a monthly basis as well as 190,000 inbound calls fielded from customers. This gave Blake a big opportunity to gain invaluable insights by using speech analytics.
Challenges: the debt collection industry
Collaborating with Blake
The solution: speech analytics for QA and auditing