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Webinar: Navigating CX and BPO Compliance and Regulatory Realities

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Topic

Ensure Compliance. Navigating CX and BPO

Date & Time

Jul 2, 2024 10:00 AM

Speakers

Rod Jones, Candice Roberts, Beverley Dickson (Executive MBA), and Nosihle Mbatha

Summary

Replay our webinar on maintaining high levels of compliance in the dynamic and highly competitive world of CX and BPO contact centres, where operational integrity is crucial. This session, led by industry veteran Rod Jones, features insights from highly experienced subject matter expertsย Candice Roberts,ย Beverley Dickson (Executive MBA), andย Nosihle Mbatha. They will equip you with the knowledge to:

๐—ก๐—ฎ๐˜ƒ๐—ถ๐—ด๐—ฎ๐˜๐—ฒ ๐˜๐—ต๐—ฒ ๐—–๐—ผ๐—บ๐—ฝ๐—น๐—ฒ๐˜…๐—ถ๐˜๐—ถ๐—ฒ๐˜€ ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐—ฅ๐—ฒ๐—ด๐˜‚๐—น๐—ฎ๐˜๐—ผ๐—ฟ๐˜† ๐—˜๐—ป๐˜ƒ๐—ถ๐—ฟ๐—ผ๐—ป๐—บ๐—ฒ๐—ป๐˜: Master the art of compliance and stay ahead in the ever-evolving landscape of statutory and regulatory compliance, including essential customer data and privacy laws.

๐—ง๐—ต๐—ฟ๐—ถ๐˜ƒ๐—ฒ ๐—”๐—บ๐—ถ๐—ฑ๐˜€๐˜ ๐—–๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ๐˜€: Learn from the best, prepare your contact centre to excel, and avoid legal repercussions.

๐—Ÿ๐—ฒ๐—ฎ๐—ฑ ๐˜„๐—ถ๐˜๐—ต ๐—–๐—ผ๐—ป๐—ณ๐—ถ๐—ฑ๐—ฒ๐—ป๐—ฐ๐—ฒ: Ensure your operations are synonymous with the highest compliance standards and customer trust.Donโ€™t miss this opportunity to enhance your understanding and ensure your operations remain exemplary. Watch now and be the catalyst for change in your organisation!

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