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The Truth About Speech Analytics
Clear advantages of Speech Analytics at Contact Centres Speech analytics is an incredible tool that has the potential to significantly improve contact centre operations….
Strategic Insights: Rod Jones interviews CX/EX & Contact Centre expert, Shadon Moodley
Some stories are just too good not to tell. In this edition of the Strategic Insights Podcast, I had the privilege of speaking with…
We’ve just launched two powerful updates that make managing your call centre easier, faster, and more insightful — right out of the box. Overview…
Assessing the quality of customer interactions
Changing Quality Assurance with Callbi’s Rating Sheets Feature In the highly competitive world of customer experience (CX) and business process outsourcing (BPO), contact centres…
This edition of our newsletter rounds up the highlights from the past few months: new features, exciting initiatives, live discussions, success stories, and the…
Logical approaches and knowledge
The potential impact of straightforward strategic practices in your contact centre Max Euwe, a high school mathematics teacher from the Netherlands, was an amateur…
Blog
The Truth About Speech Analytics
Clear advantages of Speech Analytics at Contact Centres Speech analytics is an incredible tool that has the potential to significantly improve contact centre operations. Better
Blog
Strategic Insights: Rod Jones interviews CX/EX & Contact Centre expert, Shadon Moodley
Some stories are just too good not to tell. In this edition of the Strategic Insights Podcast, I had the privilege of speaking with Shadon
Blog
New Product Features
We’ve just launched two powerful updates that make managing your call centre easier, faster, and more insightful — right out of the box. Overview Dashboard
