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Callbi blog

Stay in the know with our
featured blogs and articles to
best utilise speech analytics
within your business

Assessing the quality of customer interactions

Changing Quality Assurance with Callbi’s Rating Sheets Feature In the highly competitive world of customer experience (CX) and business process outsourcing (BPO), contact centres…
This edition of our newsletter rounds up the highlights from the past few months: new features, exciting initiatives, live discussions, success stories, and the…

Logical approaches and knowledge

The potential impact of straightforward strategic practices in your contact centre Max Euwe, a high school mathematics teacher from the Netherlands, was an amateur…

AI Ethics in CX, Contact Centres, and BPO

Just as a chess player carefully strategises each move, contact centre leaders must constantly analyse customer interactions to guide their agents in the right…

Mastering Contact Centre Chess

Just as a chess player carefully strategises each move, contact centre leaders must constantly analyse customer interactions to guide their agents in the right…

Climbing the Peaks of a Diverse CX Landscape

How Interaction Analytics Elevates South African Contact Centres South Africa is bursting with vibrant cultures and languages. It’s beautiful, but it can pose a…
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April Newsletter

This edition of our newsletter rounds up the highlights from the past few months: new features, exciting initiatives, live discussions, success stories, and the people

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