Listening sits at the heart of every meaningful customer interaction. Even as technology, channels and expectations have evolved, the quality of listening remains one of

If 2020–2023 were the years that proved South Africa’s contact centres could weather disruption, then 2024–2025 have been the years the industry started playing offence.

An inside look at how Callbi Speech Analytics turns the Voice of the Customer into real operational performance, efficiency, and cultural transformation.