Strategic Insights: Rod Jones interviews CX/EX & Contact Centre expert, Shadon Moodley
Some stories are just too good not to tell. In this edition of the Strategic Insights Podcast, I had the privilege of speaking with Shadon Moodley, Executive for Shareholder Services at the Johannesburg Stock Exchange. What unfolded was not a conversation about telephony systems and service-level agreements (SLAs), but a heartfelt, deeply human narrative of […]
New Product Features
We’ve just launched two powerful updates that make managing your call centre easier, faster, and more insightful — right out of the box. Overview Dashboard You can now view the most important metrics for your call centre all in one place. No setup time required, we have done it all for you. Call Summaries No more […]
