We’ve just launched two powerful updates that make managing your call centre easier, faster, and more insightful — right out of the box.
Overview Dashboard
You can now view the most important metrics for your call centre all in one place.
No setup time required, we have done it all for you.
Call Summaries
No more reading the entire call transcript to know the ins and outs of a call, you can now view a short summary per call to understand the contents of the call.
Available for free with your standard Callbi package.
What’s coming up?
Rate Sheets
Evaluate agent performance with structured, easy-to-use QA rating sheets.
If you have any questions/queries, please contact your organization administrator.
Regards,
The Callbi team
Request to activate Call Summaries
View a short summary to understand the contents of each call. Please complete the form below and a Callbi representative will be in touch.
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