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Case Study: Old Mutual’s iWYZE Deploys Callbi Speech Analytics with Remarkable Success

Find out how a leading company such as iWYZE generated accurate customer experience insights through the deployment of Callbi Speech Analytics. With Callbi the implementation process was quick and effortless, and iWYZE has been able to do 100% quality audits for over 200 calls in an hour.

Overview 

  • Challenges: the insurance industry
  • Collaborating with iWYZE
  • The solution: generating accurate customer experience insights
  • How iWYZE experienced Callbi Speech Analytics

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