Callbi ROI Calculator

See how AI-powered interaction analytics can reduce costs and improve efficiency in your contact centre.

Callbi Analytics ROI Calculator
📊

Your Contact Centre

👇 Enter your actual data below to calculate your savings
👤
📞
Auto Estimated from agents (~1,500 calls/agent)
R
i Fully loaded cost including salary, benefits, tech & overhead
⏱
%
i 30% → 27.0% (10% reduction)
4%
i Typical: 3-10% via silent time, hold & transfer analysis.
3%
i Repeat calls & preventable contacts identified via analytics
10%
i Early burnout detection & fairer performance management
Savings Powered by Callbi AI Labs
💰

Your Potential Savings

Monthly Savings
R 0
Annual: R 0
Monthly Savings Breakdown
Reduced Handle Time ? R 0
Shorter calls mean agents can handle more volume, or you need fewer agents for the same workload.
Fewer Avoidable Calls ? R 0
Identifies inefficiencies in call handling — repeat contacts, preventable queries, and unproductive calls.
QA Efficiency Gains ? R 0
Automated call scoring replaces manual QA sampling, freeing up 50% of QA staff time.
Reduced Attrition ? R 0
Early burnout detection and fairer performance management reduce staff turnover. Each departure costs ~85% of annual salary.
Estimated Cost Reduction
0%
Your Callbi ROI
0x
R0 saved for every R1 invested
💡 Note: Excludes revenue uplift from improved sales conversion, collections, and customer retention.

Savings estimates based on industry benchmarks. Actual results vary by implementation.
Learn more about Callbi

Cost per Second

Agent cost ÷ productive seconds per month. Based on 21 working days, 8-hour shifts, and 60% utilisation (time on calls vs breaks, admin, wrap-up, coaching).

AHT Reduction

Based on customer results. Callbi identifies and measures silent time, holds, transfers, and script deviations—enabling targeted coaching interventions.

Call Reduction

Identifies inefficiencies in call handling — repeat contacts, preventable queries, and unproductive calls for both inbound and outbound operations.

QA Efficiency

Assumes 2 QA staff per 50 agents (industry standard ratio), with 50% of manual scoring work automated.

Attrition Cost

Replacement cost estimated at 85% of annual salary, covering recruitment, training, and lost productivity. Based on SA contact centre research.

Calls per Agent

Default of 1,500 calls/agent/month based on industry benchmarks for SA contact centres.

Let us show you how Callbi can improve your contact centre performance

Request a demo