Join us for the Coffee with Callbi session, originally aired on 29th October 2024 at 10AM. Co-hosted by Rod Jones and Nosihle Mbatha, Callbi’s Customer Success Executive, this chat-style discussion features special guests Theo Swartz and Hape Manyeli – experienced operational managers who have successfully harnessed the Callbi Speech Analytics solution to drive real improvements in quality and compliance within their contact centres. the team were also joined by Corey Springett, the Callbi specialist and experienced analyst.

This free-flowing conversation reveals how leading contact centres use Callbi to surface actionable insights and make data-driven decisions. Discover practical applications, insights, and strategies for leveraging speech analytics in your operations.

Don’t miss this replay – it’s packed with valuable tips and real-world examples!