Real Strategies, Real Results, Real Responsibilities

On Tuesday, 10 June 2025, at 10:00 SAST, we brought together an incredible group of accomplished leaders to discuss AI in the workplace.

This webinar cut through the noise to showcase real-world initiatives that have delivered measurable results — and did so with ethical rigour.

The session was moderated by Rod Jones, an internationally respected CX and BPO strategist, and was co-hosted by Johan Steyn, one of South Africa’s foremost AI thought leaders.

The session also featured insights and case studies from:

• Karlien Naudé — AI Strategy and Governance in Media and Creative Industries
• Brenda Kubheka — Healthcare Ethics, Risk, and Innovation
• Corey Springett – CX and EX industry veteran” and “Speech Analytics Specialist.

We discussed practical insights from real AI initiatives across the healthcare, finance, marketing, and technology sectors.

These leaders shared key lessons they have learned: what worked, what didn’t, and why.

The crucial role of ethics and governance in successful AI deployment was discussed, along with how they have managed to execute AI sustainably within their respective fields.

This is invaluable content for anyone serious about implementing AI with responsibility and results, including CX and contact centre professionals, financial services executives, digital transformation leaders, and healthcare managers.