We’ve just launched two powerful updates: Rating Sheets for agent performance tracking, and isiXhosa language support in transcriptions — bringing you closer to your customers than ever before.
Rating Sheets
Easily manage call reviews with Rating Sheets — complete templates, assign follow-ups, and track quality in one place.
Rating Sheets has launched! All users now have immediate access with a 90-day complimentary trial. Explore the complete functionality risk-free.
isiXhosa support
Now officially supporting isiXhosa — transcribe calls in one of South Africa’s most spoken languages, fast and effortlessly.
No setup required!
What’s coming up?
Dashboard updates
We are adding some new features to our overview dashboard, including filter improvements, visual updates, etc.
If you have any questions/queries, please contact your organization administrator.
Request to activate Call Summaries
View a short summary to understand the contents of each call. Please complete the form below and a Callbi representative will be in touch.
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