Contact Centre Speech Analytics
The Experts in Analysing Mixed South African Language Conversations
Callbi Overview
What our
customers
say …
iWYZE started rolling Callbi out into our operations environment about three months ago. The capabilities have been of tremendous assistance.
We have been able to do 100% quality audits for over 200 calls in under an hour. Our business users have also embraced the tool as a whole and expressed appreciation for some of the features, such as the identification of key words and phrases and being able to fast track to the specific portions of the call that they needed to give focus to, reducing effort for each of them substantially.
Featured blog articles
Episode 3: Building High-Performing Teams: Engagement, Productivity and Performance
An inside look at how Callbi Speech Analytics turns the Voice of the Customer into real operational performance, efficiency, and cultural transformation.
Episode 4: The Bigger Picture: Impact, Cost, and the Future of Contact Centre Operations
Explore the AI impact on cost and future: reshape operations and enhance efficiency in customer experience contact centres.
Episode 5: The Human Impact of AI: Retention, Wellbeing and Leading Modern Teams
An inside look at how Callbi Speech Analytics turns the Voice of the Customer into real operational performance, efficiency, and cultural transformation.