Webinar & Live demo: AI-Enhanced Analytics Drives CX and Contact Centre Performance

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Topic

See how AI-Enhanced Analytics can Improve CX and Contact Centre Performance

Date & Time

Dec 3, 2024 10:00 AM

Speakers

Charl van Heerden, Anton Pretorius, Rod Jones, Corey Spingett and Nosihle Mbatha

Summary

Discover how AI-driven insights can transform contact centre performance and compliance. Dr Charl van Heerden CEO at Saigen performs a live demo on leveraging large language models to extract actionable data from English and Zulu call recordings.

Following the demo, Charl is joined with Rod Jones who leads a panel discussion with CX veteran Anton Pretorius and speech analytics specialists Nosihle Mbatha, and Corey Springett, plus an interactive Q&A.