"Speech analytics has
become essential to all
contact centres - it's no
longer an option or a
nice-to-have"
Callbi makes speech
analytics easy
Easy to deploy
-
Cloud-based
- No on-site technologies
- Operational within 5 to 7 days
- Recorder agnostic
Easy to use
-
Quick to learn (3 hours training)
- Designed for contact centre operational staff (QAs)
Easy to afford
-
Extremely low cost
- Software-as-a-Service (SaaS)
- Month-to-month subscription
Easy anywhere
-
Specialises in SA English, Afrikaans, isiZulu, Sesotho, and Setswana conversations, as well as mixed-language conversations.
Use cases for Callbi
Speech Analytics
Direct cost savings
Drive operational efficiencies – more efficient resourcing
-
Reduce dead air / silent time on calls
- Reduce transfers and holds
- Improve handling time
Revenue generation
Improve all aspects of sales, loyalty, customer retention, lifetime value, etc.
- Drive sales – both up-sell and cross-sell
- Understand reasons for non-interest
- Identify triggers
- Check if agents are dealing with objections
- Ensure agents are following the script
Customer and agent experience
Improve and enhance CSAT, NPS, effort score, etc.
- Identify calls with potential negative sentimentÂ
- Identify bad audio / phone line connection
- Identify potential dropped calls
Compliance
Monitor 100% of calls for compliance
- Automated scoring – allowing QA resources to focus on improving outliers
- QA resources become insights analysts and provide credible business intelligence
The only Speech Analytics solution that caters for
South African mixed-language calls
For South African languages, Callbi is the most accurate speech analytics solution, providing accurate and reliable transcription and analytics of South African English, Afrikaans, isiZulu, Sesotho, and Setswana conversations, as well as mixed-language conversations.
Callbi has also developed Australian English, UK English, US English and Swahili language packs.
In Partnership withÂ
What our
customers
say …
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