Callbi ROI Calculator

See how AI-powered interaction analytics can reduce costs and improve efficiency in your contact centre.

Callbi Analytics ROI Calculator

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Your Contact Centre

👇 Enter your actual data below to calculate your savings

Number of Agents

👤

Total Monthly Call Volume

📞

Auto Estimated from agents (~1,500 calls/agent)

Cost per Agent Seat (per month)

R

i Fully loaded cost including salary, benefits, technology and overhead

Average Handle Time (seconds)

⏱

Annual Staff Attrition Rate (%)

%

i 30% → 27.0% ( 10% reduction)

Expected AHT Reduction 4%

i Typical: 3–10% via silent time , hold and transfer analysis.

Avoidable Call Reduction 3%

i Repeat calls and preventable contacts identified through analytics

Attrition Reduction 10%

i Early burnout detection and fairer performance management

Savings Powered by Callbi AI Labs

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Your Potential Savings

Monthly Savings

R 0

Annual: R 0

Compare your data with what others are saying.

Monthly Savings Breakdown

Reduced Handle Time R 0

Fewer Avoidable Calls R 0

QA Efficiency Gains R 0

Reduced Attrition R 0

Estimated Cost Reduction

0%

Your Callbi ROI

0 x

R0 saved for every R1 invested

💡 Note: Excludes revenue uplift from improved sales conversion, collections and customer retention.

Cost per Second

Agent cost divided by productive seconds per month. Based on 21 working days, eight-hour shifts and 60% utilisation .

AHT Reduction

Callbi identifies and measures silent time , holds, transfers and script deviations, enabling targeted coaching interventions.

Call Reduction

Identifies repeat contacts, preventable queries and unproductive interactions for inbound and outbound operations.

QA Efficiency

Assumes two QA staff per 50 agents, with 50% of manual scoring work automated.

Attrition Cost

Replacement cost is estimated at 85% of annual salary, including recruitment, training and lost productivity.

Calls per Agent

Default of 1,500 calls per agent per month, based on contact-centre benchmarks.