Callbi blog
Stay in the know with our
featured blogs and articles
to
best utilise speech
analytics
within your business
The business case for speech analytics
Customer experience is evolving, and more than ever contact centres need to keep up to date with modern technologies to remain relevant and competitive….
Translating context: the power of the human voice
Discovering the depths of conversations through an in-depth understanding of language pathology and human engagement The human voice can become the organisation’s most valuable…
Blog
Achieving 100% Quality Assurance with Callbi Speech Analytics
How to Ensure Every Conversation Meets Your Standards Quality assurance is a critical component of any contact centre’s operations. By monitoring and assessing 100% of
Blog
Achieving 100% Call Coverage with Callbi Speech Analytics
How to Monitor Every Conversation Across Multiple Languages Monitoring and analysing 100% of all customer interactions is crucial for contact centres to drive operational performance
Blog
AI-enabled speech analytics transforms contact centre quality and compliance
Artificial intelligence-driven speech analytics opens the door to intelligent insights and smarter engagements that allow for improved customer interactions The world has moved out the