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AI Ethics in CX, Contact Centres, and BPO
Just as a chess player carefully strategises each move, contact centre leaders must constantly analyse customer interactions to guide their agents in the right…
Mastering Contact Centre Chess
Just as a chess player carefully strategises each move, contact centre leaders must constantly analyse customer interactions to guide their agents in the right…
Climbing the Peaks of a Diverse CX Landscape
How Interaction Analytics Elevates South African Contact Centres South Africa is bursting with vibrant cultures and languages. It’s beautiful, but it can pose a…
Blazing the Trail of Customer Experience: Using Speech Analytics for CX Excellence
Data drives almost every aspect of business today. Companies use this data to better understand customer needs and preferences and improve customer experiences (CX)….
Climbing the Summit of Compliance: How Speech Analytics Transforms Call Centers
For today’s call centres, compliance is often an uphill battle, yet it’s a necessity that cannot be overlooked. Complex regulations, particularly in industries like…
Planning to Climb a CX Mountain? You Need a Great Compliance Backpack
Delivering exceptional customer experience (CX) is more than just good service – it’s the lifeblood of business growth. Companies that prioritise CX build stronger…
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Assessing the quality of customer interactions
Changing Quality Assurance with Callbi’s Rating Sheets Feature In the highly competitive world of customer experience (CX) and business process outsourcing (BPO), contact centres face
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April Newsletter
This edition of our newsletter rounds up the highlights from the past few months: new features, exciting initiatives, live discussions, success stories, and the people
Blog
Logical approaches and knowledge
The potential impact of straightforward strategic practices in your contact centre Max Euwe, a high school mathematics teacher from the Netherlands, was an amateur in
