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Callbi blog

Stay in the know with our
featured blogs and articles to
best utilise speech analytics
within your business

Harnessing Speech Analytics to Boost Call Centre C-SAT

Boosting Your Call Centre’s C-SAT: The Art and Science of Customer Satisfaction Wouldn’t it be fantastic if you could easily measure every facet of…

Charting a Course to Contact Centre Success with C-SAT Scores and Speech Analytics

Could minor adjustments based on C-SAT scores increase efficiency, staff contentment, and overall call centre improvement while also reducing costs? The answer lies in…
speech analytics return on investment

Measuring the ROI of Speech Analytics: A Comprehensive Guide

A Guide to Measuring the ROI of Speech Analytics When it comes to speech analytics, determining the return on investment (ROI) is crucial for…

AI in Contact Centre Management – Limitations & Capabilities

In the fast-paced evolution of contact centre technology, the allure of Artificial Intelligence (AI) as a remedy for all operational challenges is a myth….

Remote Contact Centre Management – The Benefits and Considerations

The landscape of contact centre management has undergone a remarkable transformation, with the increasing trend of remote work. In a paradigm shift from the…

Henriette’s View on Speech Analytics

Extracts from the Rod’sPod episode with Henriette Potgieter, Calbi’s Customer Success Executive Henriette currently holds the position of Customer Success Executive at Callbi Speech…