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AI-enabled speech analytics transforms contact centre quality and compliance
Artificial intelligence-driven speech analytics opens the door to intelligent insights and smarter engagements that allow for improved customer interactions The world has moved out…
The business case for speech analytics
Customer experience is evolving, and more than ever contact centres need to keep up to date with modern technologies to remain relevant and competitive….
Translating context: the power of the human voice
Discovering the depths of conversations through an in-depth understanding of language pathology and human engagement The human voice can become the organisation’s most valuable…
Blog
Enhancing First Contact Resolution (FCR) to Boost Contact Centre ROI in 2024 – Here’s How
First Contact Resolution (FCR) is often tossed aside in the race towards embracing cutting-edge technologies. What’s more, this disregard has resulted in a decline in
Blog
Contact Centre Management: Improving KPI Measurement
Transforming The Way You Assess The Success Of Your Operations Many businesses stick religiously to gut feelings when it comes to KPI measurement. And for
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Maximising Contact Center Performance
How Callbi Speech Analytics Provides 100% Call Coverage and Deep Insights Contact centres are constantly pressured to deliver excellent customer experiences while maintaining operational efficiency