Callbi blog
Stay in the know with our
featured blogs and articles
to
best utilise speech
analytics
within your business
The Truth About Speech Analytics
Clear advantages of Speech Analytics at Contact Centres Speech analytics is an incredible tool that has the potential to significantly improve contact centre operations….
Strategic Insights: Rod Jones interviews CX/EX & Contact Centre expert, Shadon Moodley
Some stories are just too good not to tell. In this edition of the Strategic Insights Podcast, I had the privilege of speaking with…
We’ve just launched two powerful updates that make managing your call centre easier, faster, and more insightful — right out of the box. Overview…
Assessing the quality of customer interactions
Changing Quality Assurance with Callbi’s Rating Sheets Feature In the highly competitive world of customer experience (CX) and business process outsourcing (BPO), contact centres…
This edition of our newsletter rounds up the highlights from the past few months: new features, exciting initiatives, live discussions, success stories, and the…
Logical approaches and knowledge
The potential impact of straightforward strategic practices in your contact centre Max Euwe, a high school mathematics teacher from the Netherlands, was an amateur…
Blog
A strong year for the contact centre and BPO industry in SA
If 2020–2023 were the years that proved South Africa’s contact centres could weather disruption, then 2024–2025 have been the years the industry started playing offence.
Blog
Transforming Contact Centre Performance eBook Podcast Series: Episode 2
An inside look at how Callbi Speech Analytics turns the Voice of the Customer into real operational performance, efficiency, and cultural transformation.
Blog
November Newsletter
In this edition, we’re kicking things off with two incredible real-world case studies. You’ll get a quick look at how Cash Connect and Debt-IN are