Callbi blog
Stay in the know with our
featured blogs and articles
to
best utilise speech
analytics
within your business
This edition of our newsletter rounds up the highlights from the past few months: new features, exciting initiatives, live discussions, success stories, and the…
Logical approaches and knowledge
The potential impact of straightforward strategic practices in your contact centre Max Euwe, a high school mathematics teacher from the Netherlands, was an amateur…
AI Ethics in CX, Contact Centres, and BPO
Just as a chess player carefully strategises each move, contact centre leaders must constantly analyse customer interactions to guide their agents in the right…
Mastering Contact Centre Chess
Just as a chess player carefully strategises each move, contact centre leaders must constantly analyse customer interactions to guide their agents in the right…
Climbing the Peaks of a Diverse CX Landscape
How Interaction Analytics Elevates South African Contact Centres South Africa is bursting with vibrant cultures and languages. It’s beautiful, but it can pose a…
Blazing the Trail of Customer Experience: Using Speech Analytics for CX Excellence
Data drives almost every aspect of business today. Companies use this data to better understand customer needs and preferences and improve customer experiences (CX)….
Blog
Callbi Product Features Update | August 2025
We’ve just launched two powerful updates: Rating Sheets for agent performance tracking, and isiXhosa language support in transcriptions — bringing you closer to your customers
Blog
Your contact centre: a goldmine of knowledge
There’s no shortage of customer data in today’s businesses. Surveys, support tickets, reviews, social media mentions, call recordings — the list goes on. While companies
Blog
The Truth About Speech Analytics
Clear advantages of Speech Analytics at Contact Centres Speech analytics is an incredible tool that has the potential to significantly improve contact centre operations. Better