Callbi blog
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to
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analytics
within your business
Assessing the quality of customer interactions
Changing Quality Assurance with Callbi’s Rating Sheets Feature In the highly competitive world of customer experience (CX) and business process outsourcing (BPO), contact centres…
This edition of our newsletter rounds up the highlights from the past few months: new features, exciting initiatives, live discussions, success stories, and the…
Logical approaches and knowledge
The potential impact of straightforward strategic practices in your contact centre Max Euwe, a high school mathematics teacher from the Netherlands, was an amateur…
AI Ethics in CX, Contact Centres, and BPO
Just as a chess player carefully strategises each move, contact centre leaders must constantly analyse customer interactions to guide their agents in the right…
Mastering Contact Centre Chess
Just as a chess player carefully strategises each move, contact centre leaders must constantly analyse customer interactions to guide their agents in the right…
Climbing the Peaks of a Diverse CX Landscape
How Interaction Analytics Elevates South African Contact Centres South Africa is bursting with vibrant cultures and languages. It’s beautiful, but it can pose a…
Blog
Transforming Contact Centre Performance eBook – Podcast Series: Episode 1
An inside look at how Callbi Speech Analytics turns the Voice of the Customer into real operational performance, efficiency, and cultural transformation.
Blog
Callbi Product Features Update | August 2025
We’ve just launched two powerful updates: Rating Sheets for agent performance tracking, and isiXhosa language support in transcriptions — bringing you closer to your customers
Blog
Your contact centre: a goldmine of knowledge
There’s no shortage of customer data in today’s businesses. Surveys, support tickets, reviews, social media mentions, call recordings — the list goes on. While companies