Featured blog articles
April Newsletter
This edition of our newsletter rounds up the highlights from the past few months: new
Logical approaches and knowledge
The potential impact of straightforward strategic practices in your contact centre Max Euwe, a high
AI Ethics in CX, Contact Centres, and BPO
Just as a chess player carefully strategises each move, contact centre leaders must constantly analyse customer interactions to guide their agents in the right direction strategically.
Webinars
Featured library items
eBook: Embracing Change – The Future of BPO and CX in the Age of Remote Work
Balancing technology, security, and human elements in work-from-home models.
eBook: The Rise (and Fall) of the Bots – How to Avoid Over-Boterisation
Dive into the dynamics of AI in customer service.
eBook: Achieving Call Center Excellence
A practical guide to unleashing the power of speech analytics for performance and compliance.
Featured case studies
iWYZE Improves Operational Performance With Callbi’s Secure, Cloud-Based Speech Analytics
See why iWYZE turned to Callbi to deliver rich insights
Blake Teams with Callbi Speech Analytics to Improve Debt Collection
See how Blake implemented Callbi Speech Analytics to support the quality assurance and auditing process and to improve debt collection
Podcasts
Episode #7: You Can’t Hurry Curry – With Avesh Singh
Special Edition: The Impact of AI on CX and Contact Centres
Episode #6: A chat with Sadiq Mohammed. A 25-year odyssey of BPO Mastery
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