Callbi blog

Stay in the know with our
featured blogs and articles to
best utilise speech analytics
within your business

We’ve just launched two powerful updates: Rating Sheets for agent performance tracking, and isiXhosa language support in transcriptions — bringing you closer to your…
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Your contact centre: a goldmine of knowledge

There’s no shortage of customer data in today’s businesses. Surveys, support tickets, reviews, social media mentions, call recordings — the list goes on. While…
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The Truth About Speech Analytics

Clear advantages of Speech Analytics at Contact Centres Speech analytics is an incredible tool that has the potential to significantly improve contact centre operations….
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Strategic Insights: Rod Jones interviews CX/EX & Contact Centre expert, Shadon Moodley

Some stories are just too good not to tell. In this edition of the Strategic Insights Podcast, I had the privilege of speaking with…
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We’ve just launched two powerful updates that make managing your call centre easier, faster, and more insightful — right out of the box. Overview…
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Assessing the quality of customer interactions

Changing Quality Assurance with Callbi’s Rating Sheets Feature In the highly competitive world of customer experience (CX) and business process outsourcing (BPO), contact centres…
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