Callbi blog

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Strategic Insights: Rod Jones interviews CX/EX & Contact Centre expert, Shadon Moodley

Some stories are just too good not to tell. In this edition of the Strategic Insights Podcast, I had the privilege of speaking with…
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We’ve just launched two powerful updates that make managing your call centre easier, faster, and more insightful — right out of the box. Overview…
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Assessing the quality of customer interactions

Changing Quality Assurance with Callbi’s Rating Sheets Feature In the highly competitive world of customer experience (CX) and business process outsourcing (BPO), contact centres…
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This edition of our newsletter rounds up the highlights from the past few months: new features, exciting initiatives, live discussions, success stories, and the…
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Logical approaches and knowledge

The potential impact of straightforward strategic practices in your contact centre Max Euwe, a high school mathematics teacher from the Netherlands, was an amateur…
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AI Ethics in CX, Contact Centres, and BPO

Just as a chess player carefully strategises each move, contact centre leaders must constantly analyse customer interactions to guide their agents in the right…
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Blog

November Newsletter

In this edition, we’re kicking things off with two incredible real-world case studies. You’ll get a quick look at how Cash Connect and Debt-IN are

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