Callbi blog
Stay in the know with our
featured blogs and articles
to
best utilise speech
analytics
within your business
The business case for speech analytics
Customer experience is evolving, and more than ever contact centres need to keep up to date with modern technologies to remain relevant and competitive….
Translating context: the power of the human voice
Discovering the depths of conversations through an in-depth understanding of language pathology and human engagement The human voice can become the organisation’s most valuable…
Blog
AI in Contact Centre Management – Limitations & Capabilities
In the fast-paced evolution of contact centre technology, the allure of Artificial Intelligence (AI) as a remedy for all operational challenges is a myth. While
Blog
Remote Contact Centre Management – The Benefits and Considerations
The landscape of contact centre management has undergone a remarkable transformation, with the increasing trend of remote work. In a paradigm shift from the pre-COVID
Blog
Henriette’s View on Speech Analytics
Extracts from the Rod’sPod episode with Henriette Potgieter, Calbi’s Customer Success Executive Henriette currently holds the position of Customer Success Executive at Callbi Speech Analytics.
