Rod’s Pod

News, views and interviews about the trends, tactics, techniques and technologies of CX, call centres and the global BPO sector.

Episode #7: Deep Dive Discussions: Selecting the Most Appropriate CX Technology

Episode #6: Deep Dive Discussion: Compliance & Quality in CX and BPO Operations

Episode # 4: A Deep Dive Discussion: Transforming Contact Centre Performance

Episode #7: You Can’t Hurry Curry – With Avesh Singh

Special Edition: The Impact of AI on CX and Contact Centres

Episode #6: A chat with Sadiq Mohammed. A 25-year odyssey of BPO Mastery