Rod’s Pod

News, views and interviews about the trends, tactics, techniques and technologies of CX, call centres and the global BPO sector.

Episode #13 Henriette Potgieter: Real Experience shows

Episode #12 Franco Cotumaccio: Sustainable Job Creation for South Africa’s Youth

Episode #11: I chat with Alister Niederer about ESG in the BPO sector

Episode #10: A chat with Cheryl Paarwater: Infectious Energy – Making a massive impact

Episode #9: Rinos Mautsa: A Pioneer in the CX and BPO Industry, and an Entrepreneurial Visionary

Episode #8: Talking BPO and IA with Simon Kriss. Australia’s CX Guru